- Company and website
The website uses the following domains www.mercader.plus (hereinafter the "website") is held and published by Mercader.
These General Terms and Conditions (hereafter referred to as GTC) govern the access and use of the website, as well the products and services offered by Mercader on the website ("products") by any person ("user").
By visiting the website or using any of the services or applications on the website, the user accepts all the terms of this GTC.
Mercader reserves the right to adapt or modify the terms of GTC at any time. The version of the GTC applicable to any transaction is the one published at the date and time of the visit or service use.
Through its website, Mercader offers the users several products of the brands Mercader and Luis Mercader.
Users are not required to register in order to enter the website.
However, to contract any of the services offered by Mercader, users must register and accept these terms and conditions before making any payment. Consequently, placing an order by a User implies complete adherence, without reservation, to this GTC.
The user declares that has read and accepted the GTC prior to placing an order.
The website is available to all Internet users and is accessible 7 days a week, 24 hours a day, subject to any interruptions, planned or unplanned, by Mercader or its providers due to technical maintenance and/or security reasons or any cases or circumstances outside of its control.
Mercader is not liable for any damage incurred by any circumstances resulting in the unavailability of the website. Mercader does not guarantee the availability or accessibility of the website nor does it guarantee the website against any anomalies, errors, bugs, breakdowns, interruptions of access, and does not guarantee that the content on the website or the services it provides will be delivered without interruptions, timely or error-free.
The website is accessible worldwide.
2. Data usage, orders, and terms of sale
The user shall be responsible for keeping the confidentiality of the data and information provided and for limiting the access to his or her computer and access keys in order to prevent any non-authorized uses.
If the user has reasons to believe that his or her data have been made available to a third party, or that they have been or may be used without his or her authorization, the user must inform Mercader immediately.
The user shall verify that his or her data are correct and inform Mercader in case of a variation and/or amendment in the information provided during the purchasing process.
The purpose of the offering of products and services through this website is the purchase of products of the brands Mercader and Luis Mercader offered for sale at the time of consulting the website. From Mercader website, Mercader will send orders anywhere in the world.
Mercader does its utmost to guaranty that the quality of the photographs on the website gives a true representation of its products. Due to the digital representation of images on the internet, it could occur that the presentation of the product does not conform to its photographic representation, this is a fact that the customer must understand and hereby accept. Due to the nature of several products that are handmade one by one, they could present minor changes from one unit to another.
To place any orders through the website, the user must previously fill in a purchase form. The data included in said purchase form are necessary to manage your purchase order.
3. Prices, payments, and discount codes
Upon completion of the form, the User shall pay the order using the means of payment methods presented and specified on the website at the purchase time.
Once the payment has been made, the user will receive an e-mail confirming the order. This e-mail will include a summary of the articles acquired, the type of delivery requested, and the address for delivery.
If there is any problem at the time of payment that prevents the same, the user will receive an automatic message indicating the existence of a payment error. Your order will not be processed until the full completion of the payment.
The prices of the services are stated in euros (€) and include taxes and handling and delivery expenses, the amount of which shall be specified at the time of final confirmation of each order.
Mercader may offer discount codes to its users. These discounts may only be applied as per the instructions specified by Mercader for each code and, in any event, only one code may be used per order.
Mercader has the right to change the price of any and all of its products at any time.
4. Orders, cancellation & returns
Due to the nature of made-to-order, customized, and made-to-measure products presented on the website, and the fact that they have been specially produced for the user, we will not be able to accept cancellations, exchanges, or returns. For ready-to-wear products that are not made to order, legal rules of cancellation and returns will apply.
Customers will be able to return any product to Mercader, without any cost, that presents a defective product that does not comply with the customization options ordered by the user. This complaint should be made during a period of 30 days from the date on which the product was received.
User must indicate the order and the product or products, attaching photographs and other evidence showing the differences from the orders options, as well as a detailed list of the differences found, the purchase order, and any other additional documentation that identifies the purchase made by the user.
Once Mercader has received communication from the customer and has analyzed the issue through its Quality Department, we will notify you as soon as possible whether or not the product can be returned, objectively addressing the nature of the product or the nature of the alleged errors.
Depending on the error found, Mercader will offer one of 3 solutions:
- total refund of order amount
- a percentage of the product order amount for the customer to make corrections with a local provider
- a return of the product to be corrected or produced accordingly to order specifications.
If the return is deemed necessary, Mercader will notify the customer on how to send the product to their warehouses.
The address is as follows: Travessa Estevão Pinto, 6A, 1070-124 Lisboa, Portugal
Mercader will be responsible for shipping costs that may incur regarding the return/exchange of a product.
Complaints about defective products will be managed under the scope of warranty general terms described below.
5. Customs and duties
Any Customs Tax and Duties and any other form of taxes (except the European VAT) are not included in the prices quoted on the website. These taxes, when they apply, must be paid by the customer directly to the courier or customs.
6. Fraud attempt
In the event of non-compliance by a customer with the obligations under the GTC, and particularly in case of fraud or any attempt to fraud, and any incident of payment of the price of the order, Mercader reserves the right to refuse any order from the customer.
Mercader may suspend or cancel any execution and/or delivery of an order, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum due by the customer to Mercader, in case of a payment incident.
The data recorded by Mercader is kept and serves as proof of any financial orders or transactions.
As most of our products are made to order and need to be produced prior to delivery will be given an estimated date for the delivery accordingly to production time frames.
Deliveries will be processed from Monday to Friday from Portugal. Shipping Costs will be free of charge worldwide.
In certain counties outside of Europe, additional taxes or customs duties may apply and these must be paid by the customer.
The deliveries will be made to the address indicated by the customer, therefore extra careful care must be taken to make sure that the information provided is correct. Special care must be taken when filling in the address (building, floor, house number, stairs, access code, name or number of the intercom, etc.).
The delivery times on the website are given as an estimate and only correspond to the average time needed for possessing and delivery.
Mercader cannot be held responsible or liable for any direct or indirect damages resulting from delays or damages due to delivery by courier.
All Mercader products are warranted for 2 years from the order date of purchase against manufacturer defects. Coverage is valid only with the proof of purchase (original receipt) from Mercader. Alteration of products will void the warranty. Scratched items or other wear and tear as a result of normal use are not covered by this warranty.
Certain conditions may invalidate warranty coverage including but not limited to:
• Excessive wear; Visible scratches; Warped materials from exposure to extreme heat or wrongly cleaning processes
• Any type of abuse or mistreatment
For warranty or replacement service, please contact our customer support team at firstname.lastname@example.org
9. Intellectual property rights
All elements of this website www.mercader.plus and the website itself are protected by copyright, trademarks, designs and/or other intellectual property rights. These elements are the exclusive property of the Mercader. All rights are reserved.
These elements belong to Mercader or they are used with the agreement of their owners.
Any use by the reproduction of the company names, marks, and distinctive signs belonging to the company is strictly prohibited except in the case of prior express agreement with Mercader.
It is strictly forbidden to reproduce (except for personal and non-commercial use), publish, edit, transmit, distribute, display, remove, delete, and add to this website and the elements and software contained.
10. Applicable Law
All purchases made on the website www.mercader.plus are subject to Portuguese legislation. Regardless of where you access this site, you agree that any action at law or in equity arising out of or relating to these GTC shall be filed and adjudicated only to the Court District of Lisbon, Portugal, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction and venue of such courts over any suit, action or proceeding between you and Mercader or any of its affiliates.